Types of records

The CIS database contains data that comes from participating insurance companies. This data is stored in the form of records.

The different types of records stored in the CIS database are explained below. The length of time a record is held in the CIS database depends on the type of record. The retention periods of the various types of records are also given below.

All claims received by participating insurance companies are entered in the CIS database. Only the factual information and the personal details of the people involved in the claim are registered.

This information is held in the CIS database for five years from the reference date. It doesn’t matter who is at fault in a claim, and no distinction is made as to whether the claim is covered under the policy conditions or not.

The definition of a claim notice in the CIS database is ‘the making of a claim against an insurance policy’.

If an uninsured motor vehicle is involved in damage, the details of the registered keeper, owner and/or driver of the vehicle are registered in the CIS database.

This information is held in the CIS database for five years from the reference date.

Data on driving disqualifications is supplied to the CIS database by the authorities. After all, it is important for a motor vehicle insurance company to know when a court has disqualified an insured person from driving, whether temporarily or permanently.

These records are held in the CIS database for five years from the last day of the disqualification (end date).

Important: If you disagree with your driving disqualification, you should contact the public prosecutor’s office at the court that issued the disqualification. CIS cannot play a mediating role in this.

Because a disqualification is only registered once the legal process at the court or public prosecutor’s office has been completed, retrospective removal of a disqualification is extremely rare in practice.

Which public prosecutor’s office or court issued my disqualification?
If you no longer know which public prosecutor’s office or court issued your driving disqualification, you can find out by checking the first two digits of the reference number in the table below.

01   Parket Den Bosch
02 Parket Breda
03  Parket Limburg
04  Parket Limburg
05 Parket Oost Nederland
06 Parket Oost Nederland
07 Parket Oost Nederland
08 Parket Oost Nederland
09 Parket Den Haag
10 Parket Rotterdam
11 Parket Dordrecht
12  Parket Middelburg
13  Parket Amsterdam
14 Parket Noord Holland
15 Parket Haarlem
16 Parket Midden Nederland
17  Parket Noord Nederland
18 Parket Noord Nederland
19  Parket Noord Nederland
20 Resortsparket Den Bosch
21  Resortsparket Arnhem
22 Gerechtshof Den Haag
23 Gerechtshof Amsterdam
24 Resortsparket Leeuwarden           
96            CVOM

In certain circumstances an insurance company has the right to cancel an insurance policy itself.

A confidential notice in connection with cancellation will be issued if, for example, an insured party fails to comply with their contractual obligations set out in the policy conditions. In this case, the cancellation can be registered in the CIS database.

This record is held in the CIS database for five years from the reference date. Furthermore, an insurance company can cancel a policy if the insurance premium is not paid, or not paid on time. In this case, this record is held in the CIS database for three years from the reference date.

Good to know: If you cancel your insurance policy yourself, this is not registered in the CIS database.

Records from the External Reference Index (EVR) are records on insured persons or other persons or companies who have intentionally deceived the insurance company. 

It could include consumers who have committed or attempted to commit insurance fraud, for example. Consumers who were not entirely truthful in their application for a new insurance policy may also receive an EVR. This may relate to their insurance history, for example.

EVR records fall under the rules of the Protocol in respect of the Incident Warning System for Financial Institutions and are valid for a maximum period of eight years. These records are held in the CIS database until their end date. 

Good to know

  • If you phone the insurance company to request information about the policy conditions or cover without making a claim, this is not registered in the CIS database.
  • All records are automatically removed from the CIS database at the end of the period specified. You will not receive notification of this.
  • If you have lived or been registered at other addresses in the past eight years, it is important that you also inform us of these addresses. You may have made a claim on an insurance policy before, so this enables CIS to share all your records with you.
  • Some records may be in your partner’s name, in which case your partner will have to submit an access request themselves.